Privacy Policy

PRIVACY POLICYEffective Date: January 1, 2025
Last Updated: July 23, 20251. INTRODUCTIONThis Privacy Policy explains how Prixel ("we," "our," or "us") collects, uses, and protects your information when you use our mobile application ("App"). We are committed to protecting your privacy and being transparent about our data practices.2. INFORMATION WE COLLECT2.1 Information You Provide- Account Information: Email address, password, and profile information
- Images: Photos of items you upload for analysis
- Communication: Messages you send to our support team
- Payment Information: Processed by Apple App Store or Google Play Store (we do not store payment details)2.2 Information Automatically Collected- Usage Data: How you interact with the App, features used, time spent
- Device Information: Device type, operating system, unique device identifiers
- Log Data: IP address, access times, app crashes, and performance data
- Location Data: General location (city/country level) for market analysis (if permitted)2.3 Information from Third Parties- AI Analysis Data: Results from our AI processing partners
- App Store Data: Basic account information from Apple or Google when you download the App3. HOW WE USE YOUR INFORMATION3.1 Primary Uses- Provide AI Analysis: Process your images to generate price estimates
- Account Management: Create and maintain your user account
- Service Improvement: Analyze usage patterns to enhance the App
- Customer Support: Respond to your questions and provide assistance3.2 Communication- Service Updates: Notify you about App updates and new features
- Subscription Management: Send billing notifications and subscription information
- Marketing: Send promotional content (you can opt out at any time)3.3 Legal and Safety- Compliance: Meet legal obligations and regulatory requirements
- Security: Protect against fraud, abuse, and security threats
- Enforcement: Enforce our Terms of Service4. HOW WE SHARE YOUR INFORMATION4.1 Service Providers We share information with trusted third parties who help us operate the App:- AI Processing: OpenAI and other AI services for image analysis
- Cloud Storage: Secure cloud providers for data storage
- Analytics: Services that help us understand App usage
- Customer Support: Tools to help us respond to your questions4.2 Legal Requirements We may disclose information when required by law or to:- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities4.3 Business Transfers If we are acquired or merge with another company, your information may be transferred as part of that transaction.4.4 What We Don't Share- We never sell your personal information to third parties
- We don't share your images with other users
- We don't use your data for advertising by third parties5. DATA STORAGE AND SECURITY5.1 Storage Location- Data is stored on secure cloud servers in the United States
- We use industry-standard encryption for data transmission and storage5.2 Security Measures- Encryption: All data is encrypted in transit and at rest
- Access Controls: Limited employee access on a need-to-know basis
- Regular Audits: We regularly review and update our security practices
- Secure Deletion: Data is securely deleted when no longer needed5.3 Data Retention- Account Data: Retained while your account is active
- Images: Deleted after analysis unless you save them in your history
- Analysis History: Retained for Pro users, deleted for Free users after 30 days
- Support Communications: Retained for 2 years for quality assurance6. YOUR RIGHTS AND CHOICES6.1 Account Control- Access: View your account information and analysis history
- Update: Modify your profile and preferences
- Delete: Delete your account and associated data6.2 Data Rights- Portability: Export your analysis history (Pro users)
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information6.3 Communication Preferences- Email Settings: Opt out of marketing emails
- Push Notifications: Control notifications through your device settings6.4 How to Exercise Your Rights Contact us at [email protected] to exercise any of these rights. We will respond within 30 days.7. CHILDREN'S PRIVACYThe App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it immediately.8. INTERNATIONAL USERSIf you are located outside the United States, please note that your information will be transferred to and processed in the United States, where our servers are located.9. CALIFORNIA PRIVACY RIGHTSIf you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):- Right to Know: What personal information we collect and how we use it
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of the sale of personal information (we don't sell data)
- Non-Discrimination: We won't discriminate against you for exercising your rights10. CHANGES TO THIS PRIVACY POLICYWe may update this Privacy Policy from time to time. We will notify you of material changes by:- Posting the updated policy in the App
- Sending you an email notification
- Displaying a notice when you open the AppYour continued use of the App after changes constitutes acceptance of the updated Privacy Policy.11. THIRD-PARTY SERVICESThe App may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. Please review their privacy policies before providing any information.12. CONTACT USIf you have questions about this Privacy Policy or our data practices, please contact us:Email: [email protected]
Website: prixel.ai
Address: PO BOX 140422, Howard Beach NY, 11414For privacy-specific inquiries, please include "Privacy Policy" in your subject line.